All GP appointments are currently telephone in the first instance, the GP will then ask you to come in if necessary. This is to protect you from the risk of COVID-19.  Most queries and conditions can be managed either via the telephone, or by using video consultations.

How to request a telephone triage from the GP:

Telephone - 01629 816636 or 01298 871396.

Our phone lines are currently very busy therefore please submit your query via the Accurx link where possible, if you are able to do so.

(Please note that telephone calls may be recorded for quality and evaluation purposes)

Our receptionists should not ask intrusive questions and will always respect your privacy but it is helpful if you can give them the relevant information they need to ensure you are given the best possible service from the practice.

Accrux - https://florey.accurx.com/p/C81016 please provide as much detail as possible to ensure you receive the correct appointment.

Please have courtesy for our reception team, they are working extremely hard, through very difficult times.

 


Nurse Appointments

We have Nurse and HCA Appointments available at both sites.

These appointments are not currently available online, please contact the Surgery by telephone to book.

Extended Access Appointments

Telephone appointments are available with GPs until 8pm on Tuesday evenings and on Saturdays and Sundays. We are working in collaboration with other GP Surgeries in the Derbyshire Dales to provide this service, so this may be a GP from another Practice. Our Receptionists will be able to advise which Practice the GP will be from for these appointments but not the specific GP.

Review Appointments

We are gradually starting to re-initiate the long term condition review appointments. We will be contacting patients to invite them for these on a catch-up basis.

A lot of what we do at Bakewell and Tideswell is preventing illness. Therefore, patients with long-term conditions need checking at routine intervals to make sure they are well. Patients are often confused about this and the language used, so here is a glossary – please feel free to learn the medical term or use normal language, click here.

In medicine, chronic means long-term, not severe.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure, where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However, occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy, or have any questions or comments regarding this, please contact Kerry Martin, our Partnership Manager.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

There are a small minority of patients who book appointments and then fail to keep them or to tell us. The main impact of this is that someone else whose need was more urgent could have been seen. If patients continually miss appointments without letting us know, we may remove them from our list.

 

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website